The health and wellness of our residents and the caregiving associates who support them is our number one priority. The population we serve - older persons with underlying medical conditions are at greater risk for the most serious forms of infection associated with this new disease. The strict precautionary restrictions and processes we have implemented are guided and regulated by the state’s Department of Public Health (DPH), Centers for Disease Control and Prevention (CDC) and other governing health authorities.
Email us with any questions regarding COVID-19 prevention efforts at Christian Horizons communities.
1 | How are you protecting my loved one?
We are asking all Christian Horizons residents and associates to help prevent the spread of respiratory diseases like COVID-19 by:
Further, we are using isolation standards and protective equipment as guided by the CDC.
We are restricting all visitors and have set up drop off locations for deliveries that keep vendors from entering our community as much as possible. Please continue to reach out to your loved one through letters, emails, phone calls and care packages.
We ask that each resident if possible, use a mask or cover their nose and mouth with tissues (utilizing visual aides to assist in following these procedures)
2 | Should families who are worried move their loved ones out of skilled nursing centers or assisted living communities?
No. Moving the elderly or frail is risky and often has long-lasting impacts. Research around natural disasters and other emergency events has proven this over time. CDC does not currently recommend transferring residents either home or to the hospital.
3 | How can families communicate with their loved one at your communities?
Family members can connect with their loved ones by using FaceTime through community iPads or their own personal devices, calling, texting or checking in on social media.
4 | How concerned are you for skilled nursing center or assisted living residents?
We know that the frail and elderly are especially susceptible to this virus. That’s why we are in close communication with our local health departments, CDC and Centers for Medicare & Medicaid Services (CMS) to ensure we have the latest information and resources available and have implemented all measures to detect, respond and contain the virus.
5 | How will you communicate with me if my loved one is diagnosed with COVID-19?
We will follow our processes for change of condition communication directly to the identified family member or power of attorney in the resident’s health record. We will also notify the local public health department per regulation.
6 | What if a Confirmed Case Were to Occur At a CH Community?
We are prepared to report and manage the virus in our community following all recommendations and guidelines of the CDC, local and state health authorities to ensure we are taking the appropriate steps to detect, respond, and contain the virus minimizing exposure.
To isolate positive residents, contain the virus and prevent spread in our community we have a dedicated unit for impacted or suspected COVID-19 residents. Our plan includes:
7 | Where can I find trusted CH COVID-19 Information?
An information line to address concerns and provide updates regarding COVID-19 has been established for each Christian Horizons community. Email us at InformationLine@chliving.org or visit ChristianHorizonsLiving.org regularly for the latest updates, information and useful links.