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Supportive Living Of Washington Entering Phase 3 Engagement Plan

Posted on: Mar 01, 2021

Supportive Living of Washington is now, as of March 5, 2021, allowing family members to visit residents of the community not just in specified areas, but in other areas as well – be that in their apartment, the lobby station, or outdoors. The visits, as was the case with the initial reopening, come with several rules, procedures, and protocols, as the health and safety of residents, staff, and the community remain our top priority.

While cleanliness and infection control have always been a part of our routine, extra procedures – including the use of personal protection equipment (PPE) and staggering appointments to maintain social distancing – are now in place. 

“There is no replacement for social connections or seeing loved ones in the privacy of their own home,” said Residential Service Director Amy Itschner. “We will take each day as it comes and be grateful for what we have.”

Everyone is excited to have the chance for more visits – including both staff and residents. “I feel that we are getting there,” said resident Flo Craig. “And I am looking forward to seeing my family for my birthday. Hooray!”

Business Office Manager Erin Neukomm is among those thrilled to see things continue to progress.  “It makes my heart glad to see our residents with a renewed spring in their step now that they can visit with family and resume the social activities they have missed for so long,” she said.


Ensure that your loved one knows when you are coming and remind them to wait in the lobby until screening is completed.

Screening for visits are available:

Monday – Friday, 9:00 a.m. – 6:00 p.m.

Saturday – Sunday 9:00 a.m. - 11:00 a.m. and 2:00 p.m. – 6:00 p.m.

Additionally, we will offer rapid testing to family members during office hours.

What level of exposure occurs in your occupation? Your activities?

Risk of transmission may be lower if you have had COVID-19 in the past 90 days and/or have had a full course of COVID-19 vaccinations, and/or the resident you are visiting has had a full course of vaccinations. However, the research is still limited at this time and the extent of protection is not yet known. 

We fully support this transition but want to ensure the safety of staff and residents. We are all so happy to have you back!

As always, anyone exhibiting any signs of illness, any respiratory symptoms, or has been in contact with anyone who has tested positive for COVID-19 will not be allowed to enter the building. 

Please visit the Supportive Living of Washington Facebook page for additional updates and instructions at